If your hosting service provider supplies live chat support, you are able to talk to an agent in real-time and learn helpful info or get an issue resolved promptly. The main advantage of using chat as an alternative to calling to talk with a live person is that you will need just a computer with web access, so that you won't pay any charges in case you're in another country or state. In addition, it is quicker to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a much quicker way to contact your hosting provider's support crew in comparison to using a ticketing system. Last, but not least, in the event that some problem needs some more time to be resolved, you're able to do something different while you wait for assistance on the live chat, therefore you will not lose time - something that's impossible in case you're on the telephone.

Live Chat Support in Cloud Hosting

As we consider the fact that various problems are quickly resolved if you speak with a live person, we provide a live chat service for all of our prospective and active customers. The chat is available every day and our customer care agents will assist you with a variety of questions and situations. In case you are not our customer yet, you're able to learn more about our cloud hosting packages and the web hosting platform in general to be certain that your websites will function properly on our servers. If you already have an account and you have some questions or you experience any kind of problems with some of our solutions, you will be able to get in touch with us through the live chat and we can supply you with the required details or assist you to troubleshoot the problem. You'll have to open a support ticket for certain troubles which require longer time or the assistance of a system administrator, still for the majority of basic troubles you will receive help right away.